Student Finance FAQs

Navigating student finance can sometimes be challenging, but knowing the right steps can help ensure a smoother process. Here’s a quick guide to addressing common issues with your student finance:

1. Reach out to Student Finance early

Start by contacting Student Finance directly. Some issues may be simple and can be quickly resolved with a call or message. Addressing these right away may prevent delays from escalating.

2. Check your Student Finance portal for outstanding tasks

Any unfinished tasks on your Student Finance portal can hold up the release of funds. Log in regularly to ensure all required actions are complete.

3. Additional study years? Get advice

If your studies extend beyond the standard timeframe (like repeating a year), don’t worry. Simply reach out to a student advisor who can guide you on eligibility and potential adjustments.

4. Experiencing delays? Keep the right people informed

If there’s a delay in receiving your funds, it’s essential to inform those impacted, such as your landlord, if your rent depends on the maintenance loan. For tuition-related delays, contact SID to avoid penalties.

5. Struggling to budget? Seek help

Managing a maintenance loan can be challenging, but you don’t have to do it alone. Guild advisors can assist in creating a personalised budget to help stretch your funds effectively. Access our budgeting top tips.

6. Update changes in circumstances

Life happens, and sometimes circumstances change. If they do, contact Student Finance or a Guild advisor to submit an “in-year change of circumstances.” This can help keep your funding aligned with your current needs.

7. Yet to apply for 2024/25 funding? Do it now!

Apply by the deadline set by Student Finance on their website. The quicker you submit, the sooner your funds will be approved and released, making it easier to plan for the year ahead.

8. Annual reapplication is required

Remember, student finance doesn’t automatically renew. Be sure to reapply for each academic year to avoid unexpected interruptions in your funding.

9. Try virtual chat if phone lines are busy

If you’re struggling to reach someone by phone, the Student Finance portal has a virtual chat option. This tool is helpful for resolving common issues quickly, often without the wait.

Navigating student finance issues can be daunting, but following these steps will help minimise disruptions, keeping your focus on your studies. If you're really stuck, get in touch with our Advice team for personalised support at www.exeterguild.com/kb/advice-general.

Keen to learn more about student finance? Access Save the Student's student finance 2024 guide.